My Shipment is Not Progressing

We are currently investigating significant delays through our shipping carriers. These orders are marked as shipped with the tracking information showing "shipping label created" without further updates until eventual (delayed) delivery.

While tracking information is often not updating, we have found these packages are delivering within 8-15 business days with an average of 14 business days. We know this timeline is not acceptable in any way, and we are working closely with USPS to identify and correct this. 

If your order falls into this category, please allow time for your package to arrive. If for any reason your package has not arrived within this timeframe, please contact Customer Care. We certainly want to make sure you receive your products!

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